IT Support Specialist (DevOps, AWS)

 

Mô Tả Công Việc

  • Handle all incoming user support and escalate accordingly via SAManage Platform
  • Capable of setting up new workstations and replacements which may require lifting 20 lbs or more
  • Capable of assisting users with Backup and Restore.
  • Assist users with various software installation, updates and troubleshooting.
  • Proficient in supporting GSuite, Microsoft O365 products, Adobe, Jira, CRM.
  • Manage office phone lines and VOIP, as applicable
  • Maintaining software and hardware assets through internal systems.
  • Understanding of Local Area Network with basic configuration knowledge.
  • Update all IT documentation as advised by supervisor. Management of inventory and refurbishment procedures.
  • Perform special projects as assigned by supervisor.
  • Perform onboarding procedures per company standards for new staff.
  • On-call rotation required for after-hours emergency supports.
  • Correct management of billing and invoices with Finance team.
  • Support tasks relating to DevOps.
  • Strong desire to learn in a fast-paced environment.
  • Experience with cloud environment (Azure and/or AWS)

Yêu Cầu Công Việc

  • Minimum of 2-year experience in a position related to Tuyển IT Support or/and DevOps
  • Good English communication skills both written and verbal
  • Experience in working with ticketing systems
  • Proficient in supporting Windows 10 environment and mobile devices (iOS / Android)
  • Previous experience working in a desktop support environment
  • Functional knowledge of LAN protocols
  • Basic knowledge of Microsoft Azure and AWS
  • Basic knowledge of DevOps toolset
  • Basic knowledge with monitoring tools
  • Proven to work independently and capable of working in a team environment
  • Smart, loyal, hard-working and super organized person.

Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây

BENEFITS:

  • Attractive salary and benefits
  • Best hardware
  • Education Allowance
  • Premium medical insurance

DFO CULTURE:

  • Exciting and diverse team, all around the world!
  • Value given to ideas and opinions
  • Friendly coworkers!
  • Hosts of the Best Performance Marketing Party in the world
  • Valuers of innovation

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